How ERA Keeps You Safe
ERA is a self-help companion for personal growth, skill building and emotional support. Safety support is on for every member, in every conversation, at no cost, and it cannot be turned off.
Checking every message
Every message and every typed answer, in chat, in Practice It and in Psych It, is checked for signs of suicidal thoughts, self-harm and harm to others. ERA's safety methods are adapted from published research and designed under the direction of ECQO's founder, Bianca D. McCall, M.A., LMFT.
When a risk shows up
ERA shows crisis resources, including 988, in your language. Crisis messages come from a set written and approved in advance in 21 languages, and the AI never improvises them. When ERA speaks in a named crisis role, that role is AI: it refers you to crisis resources and to ECQO's human review, and it provides no professional mental health care.
Human review
ERA sends the conversation to ECQO's human review, where a trained human professional reviews it. Review times, once reviewers are staffed: urgent reviews within 24 hours, all others within 48 hours.
In immediate danger
A companion, not a clinician. Not an emergency service. In immediate danger, call 911. Crisis support, call or text 988.
Your choices
You can leave any screen at any time with Quick Exit. You can read our Terms, Privacy Policy and Consumer Health Data Privacy Policy at any time.
Reporting
Starting in 2027, ECQO reports each year how often this protocol referred members to crisis services, in counts that identify no one.
Questions
Write to [email protected].
Last updated: November 10, 2026